Shipping Policy

Shipping Policy

Our Sustainable Shipping Approach At ChefPantryPro, we curate professional-grade kitchen tools with a focus on efficiency and environmental responsibility. To minimize our carbon footprint and provide the best value, we utilize a direct-to-consumer fulfillment model. Your orders are dispatched directly from our network of trusted global manufacturing partners and specialized fulfillment hubs to your doorstep.

Fulfillment Timelines Every ChefPantryPro order undergoes a rigorous quality inspection before being prepared for transit.

  • Standard Processing: Please allow 2 to 4 business days for our team to verify and package your items.

  • Peak Period Handling: During high-demand seasons or major holidays, processing may require up to 5 business days.

  • Shipping Rates: We charge a transparent, flat-rate shipping fee of $5.99 for all orders globally to ensure safe and tracked delivery.

Global Delivery Estimates Total Estimated Delivery Time: To estimate when you will receive your order, please use the following formula: Processing Time (2-4 days) + Shipping Time.

  • United States: 10 – 15 Business Days

  • UK / Canada / Australia: 11 – 16 Business Days

  • International / Other Regions: 15 – 20 Business Days

Please note: We ship to most major global destinations. If your country is not supported by our current logistics network, we will notify you immediately and issue a full refund.

Advanced Order Tracking Upon dispatch, a shipping confirmation will be sent to your registered email containing a unique tracking identifier.

  • Data Synchronization: It may take 1 to 3 business days for tracking data to sync with the carrier's system.

  • In-Transit Status: If your tracking status appears static for a short period, your package remains in active transit toward its destination.

International Compliance & Customs For orders shipped outside our primary hubs, we operate on a DDU (Delivered Duty Unpaid) basis.

  • Recipient Responsibility: Any local import duties, taxes, or customs fees assessed by your country’s authorities are the responsibility of the customer.

  • Regulatory Delays: ChefPantryPro is not liable for transit delays caused by regional customs clearance procedures.

Modifications & Quality Assurance To ensure rapid delivery, our fulfillment process begins shortly after order placement.

  • Cancellation Window: Changes to shipping addresses or order cancellations must be submitted via service@chefpantrypro.com within 12 hours.

  • Transit Damage: If an item arrives compromised, please provide photo evidence to our support team within 72 hours of delivery for a complimentary replacement.

  • Carrier Loss: If a shipment is officially confirmed as lost by the carrier, we will facilitate a secondary dispatch at no additional cost.