Shipping Policy

Shipping Policy

At ModuKitch, we believe a better kitchen starts with thoughtful choices — not only in the products you use but also in how they reach your home. This Shipping Policy explains how we process, ship, and deliver your order.

Our Shipping Philosophy

ModuKitch is a modern kitchen brand designed for real homes and everyday living. To ensure we provide the most innovative and specialized kitchen tools, our products are shipped directly from our trusted manufacturing partners and global fulfillment hubs. This direct-to-consumer approach allows us to:

• Deliver reliable, well-designed smart kitchen essentials directly to your door.

• Maintain fair pricing by eliminating unnecessary traditional retail markups.

• Support a more intentional and efficient supply chain.

1. Processing Time & Shipping Fee

Every ModuKitch order is handled with care to ensure it arrives in perfect condition.

• Order Processing Time: Please allow 2–4 business days for order processing, quality checks, and packaging before shipment.

• Peak Seasons: During high-volume periods (Holidays or New Year), processing times may extend up to 5 business days.

• Shipping Fee: We offer a flat $5.99 shipping fee on all orders, regardless of destination.

2. Estimated Delivery Times

Because ModuKitch products are fulfilled through global partners to ensure the best quality, delivery times may vary based on your location.

Please note: Delivery times are estimates and are not guaranteed delivery dates.

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number.

• Tracking updates may take 1–3 business days to appear after the label is created.

• If tracking information does not update immediately, your package is still in transit.

4. Customs, Duties & Taxes

For international orders, shipments are sent DDU (Delivered Duty Unpaid).

• Any customs fees, duties, or import taxes assessed by your country are the responsibility of the customer.

• ModuKitch is not responsible for delays caused by customs clearance in your destination country.

5. Order Modifications & Cancellations

We begin processing orders quickly to ensure timely delivery.

• If you need to change your shipping address or cancel your order, please contact us at service@modukitch.com within 12 hours of placing your order.

• Once an order enters the processing stage, modifications or cancellations are no longer possible.

6. Lost or Damaged Packages

Your satisfaction is our priority.

• Damaged Items: If your package arrives damaged, please send us a photo of the item and packaging within 72 hours of arrival, and we will arrange a free replacement.

• Lost in Transit: If the carrier confirms your package is lost, we will send a replacement free of charge.